Business wire
Talkdesk is validated as a trusted, secure cloud customer experience platform for federal and public sector customers
Talkdesk Achieves FedRAMP Agency Authority to Operate for CX Cloud Platform for United States Government Entities
Media Contact:
Talkdesk Public Relations
pr@talkdesk.com
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it achieved FedRAMP Agency Authority to Operate (ATO). With the Agency ATO designation, Talkdesk CX Cloud™ Government Edition offers United States public sector customers a simple, secure platform to elevate their stakeholder experiences.
Talkdesk CX Cloud Government Edition is a cloud-native contact center platform that helps government institutions deliver modern stakeholder service, increase efficiencies, reduce costs, and innovate with technology to better meet their mission without compromising on the security of sensitive data.
This achievement for Talkdesk CX Cloud Government Edition validates the company’s commitment to meeting the stringent data security and privacy standards government agencies demand. This marks a significant milestone for Talkdesk as the company continues to scale infrastructure to meet the needs of public sector and enterprise customers.
Included in Talkdesk CX Cloud Government Edition is voice engagement with orchestration and routing; agent workspace as a single pane of glass for conversational context; quality management to evaluate agent interactions; workforce management to forecast, plan, and develop staff schedules; standard and custom reporting with bespoke and granular access to data and dashboards; and Bring Your Own Carrier (BYOC) capabilities.
“Federal and public sector entities require heightened levels of security to ensure interactions and data stay secure, but citizens, constituents, and other stakeholders they interact with still expect seamless service. With these new authorizations and our Talkdesk CX Cloud Government Edition, Talkdesk delivers on both needs, offering a modern yet secure cloud-based customer experience platform purpose-built for the specific requirements of U.S. government entities. We are thankful for the support of our sponsoring agency, the Centers for Medicare and Medicaid Services, and excited to elevate experiences across the public sector,” said Tiago Paiva, chief executive officer and founder of Talkdesk.
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
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